Charlford House: FAQ

The Intake Team can pick up new arrivals from the airport, ferry or within the lower mainland by car. 

Pick-ups are scheduled with the intake worker.

We offer treatment services for all substances including: alcohol, cocaine, crack-cocaine, methamphetamine, heroin, fentanyl, MDMA, ecstasy, marijuana, GHB, and ketamine. 

We also offer services for process addictions like sex, gambling, video games, shopping, and food.

Non-BC residents, or those without valid MSP coverage, may be billed for any services related to medical care by the professional providing that service. This can include doctor visits, ambulance transportation, emergency room visits, hospitalization, outside counselling services, massage therapy, dental, etc. The resident is also required to cover any costs associated with medications. Any amounts owing will have to be paid directly to the service provider.

Charlford House provides all your towels and bedding. Please bring a maximum of one carry-on bag and one suitcase of weather appropriate clothing, outdoor wear, shoes, toiletries, prescribed medications, and other small comforts like a notebook or mp3 player. If you smoke or vape, please bring an ample supply with you, such as a carton of cigarettes and a week's worth of vaping supplies.

You will not have access to your bank or credit cards and will have limited access to cash until you have stabilized in the program.

*Click here for a list of what to bring (And what not to bring) to Charlford House.

All medications and supplements must be stored securely by Charlford House staff in accordance with Fraser Health guidelines. Medications are dispensed as prescribed at breakfast, lunch, dinner, and bedtime. Our Client Care Department will arrange off-site dispensing.

It is suggested that new residents store their furniture, vehicles, and extra belongings in a storage facility at their own cost. Charlford House does not have the space to store large amounts of personal belongings.

During the initial stabilization, you will not have access to your personal cellphone. After stabilization, most residents are then allowed access to their devices. There is also a house phone line you can access. 

More details will be provided during your intake assessment.

You can request access to your cell phone to make personal phone calls and conduct banking when needed, generally outside of group or counselling times.

Friends and family are welcome and encouraged to visit you during your stay at Charlford House after your stabilization period, however visits must be planned and approved by the Client Care team and must take place during free time.

Primary care residents cannot work while attending the treatment program.

After graduation, residents who decide to stay in our Sober Living program are encouraged to work, volunteer, or return to school.